Tech Support Analyst
Tech Support Analyst - Seattle, WA (Corporate Office)
Leisure Care’s Corporate Office is looking for a fabulous entry level Tech Support Analyst who shares our vision of Five Star Fun! Our successful 40+ year history of providing hospitality-based living environments and services for seniors is fueled by hiring only the best people, then treating them well and training them well.
Leisure Care is a Seattle based firm hiring for the position of IT Tech Support Analyst to support the systems and infrastructure of over 800 end users and client devices. The IT Tech Support Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to general IT related questions, perform specified preventative maintenance tasks, and access and escalate higher level requests as required. Regular activities include logging support tickets and configuring new equipment for deployment. One year of tech support experience and a degree in a technical field or equivalent certifications is preferred, but not required.
Primary focus is on fielding support call and creating trouble tickets as well as troubleshooting hardware and software configuration issues.
Maintain documentation and training materials relating to IT systems and applications.
Image and deploy desktop and laptop workstations
Assist with end-user training on new and upgraded
General helpdesk and PC support
Managing printers and devices
Perform other duties and responsibilities as required by the IT Director
Knowledge, skills and abilities:
Desktop hardware proficiency (Workstations, printers, Scanners, etc.)
Windows XP, 7, 8 and 10
Apple iOS (Mobile devices)
Basic network infrastructure
Experience imaging, configuring, deploying and troubleshooting Windows workstations
Experience in supporting desktop applications software, including the MS Office suite
Clear and patient communication skills with non-technical users
Ability to work in a growing multi project environment while keeping professionalism and communications paramount.
Work as part of a team with differing levels of abilities and experience while maintaining a true team atmosphere and vision
We offer an excellent wage and benefits package. If you have a strong desire to apply for a fun and rewarding job, please apply today!
Leisure Care is an Equal Opportunity Employer.
Job Status: Full Time